Terms and Conditions
Free Shipping Information and Sales Taxes
Our Free Shipping offer applies to All Gorilla Playsets being shipped in the continental USA only. Orders shipped outside of the lower 48 states and into remote areas will incur shipping charges.
There is No Sales Taxes on orders placed outside of Michigan. All Michigan orders, there is a 6% Sales Tax that will be added to your order.
Shipping Charges on Accessories
For all Gorilla Playset Accessories a $14.95 shipping charge will be applied. To avoid damage, all additional accessories are shipped seperately.
Return Policy and Credits
PlayingisEducational.com is committed to providing fast and efficient service. If you are not happy with your order, we will refund your purchased costs that you were charged minus shipping costs and a 3% processing fee. This policy applies as long as the items are returned within 30 days from shipping date and not opened.
Refund Information: Orders returned do not receive shipping reimbursements and are charged the actual shipping costs to and from our warehouse. If a returned item was a Free Shipping item from us, the refund for the product will be minus the actual shipping charges.
Freight Shipment Information - Curbside Delivery & Extra Services
Playsets and other large items are shipped via Curbside Shipping. Delivery will be done by a tractor/trailer. The driver is only responsible for delivering the order to your curb. The freight company via the phone number(s) you provide in your order schedules a delivery appointment. No delivery will be made unless an appointment is set. The delivery person requires your assistance in unloading the order. Any additional services, such as two-man delivery, inside delivery, lift gate, or address change are not included in the price of the freighted item. The cost of these additional services varies from city to city. They usually cost between $35.00 and $150.00 extra. You may purchase these additional services directly from the freight carrier when delivery is scheduled. It is a good idea when you make your appointment, to have the freight company call you 30 to 45 minutes before delivery so as to avoid having to wait for the driver to show up.
Shipping Policy and Liability for Concealed Damage
PlayingisEducational.com requires the customer to note any damages upon receipt. If an item is in condition not suitable or possibly not suitable for use, call us at 1-866-665-0105 Ext #1 to discuss your situation. Failure to sign a delivery receipt as damaged and/or with missing parts removes PlayingisEducational.com and the delivering carrier from any liability. Please note, if there are any minor damaged, accept the order and we will reship you the damaged parts. (See: Replacement Parts for Concealed Damage/Defect Freight)
Replacement Parts for Concealed Damage/Defect Freight
Unfortunately, sometimes packages arrive with damaged, defective, or missing parts. At PlayingisEducational.com, we guarantee you will receive all parts - correct and functioning properly. All replacement part orders are shipped standard ground delivery (regardless of the initial shipment type) unless the consignee chooses to pay for the difference in expedited shipping.
If your item was sent via freight truck and it was signed and accepted, the order cannot be returned unless shipping is paid both ways by the customer and the item has not been opened or used/installed. If there is damage, part error, or loss in this situation, replacement parts must be issued.
Replacement Shipments for Damaged Orders
If an order is refused because it was deamed not suitable at time of delivery due to damages, PlayingisEducational.com will resend a new package out as soon as the damaged item is returned to the warehouse. The damaged shipment must be called into our PlayingisEducational.com customer service department at 1-866-665-0105 to avoid having a re-shipment.
Canceling a Recently Placed Order
As long as an order has not been placed with Gorilla Playsets, your order may be canceled with a 3% processing fee.
If your order is placed with Gorilla Playsets, we will try to avoid any addtional charges that may occur.
Orders cannot be canceled by email, by message, or after they have been shipped.
From time to time, we may provide promotional offers such as discounts or free services. The promotional offers are only valid from the time they are issued to the expiration date advertised in the ad. To take advantage of these offers a promotional code must be used when ordering. Customers can not use more than one promotional code per order. This means you can not take advantage of two different promotional offers for the same order.